Welcome to Tattvag!
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tattvag.com and make a purchase from us.
Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect several types of information from and about users of our website, including:
- Personal Information: Data that can be used to identify you, such as:
- Name
- Shipping and Billing Address
- Email Address
- Phone Number
- Payment Information (e.g., credit/debit card details processed by our secure payment gateways)
- Transaction History
- Automatically Collected Information: When you visit our site, we may automatically collect:
- Log Data: Your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, and date/time stamps.
- Device Information: Information about the device you use to access our website, including the device type, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the website. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Process Your Orders: To fulfill and manage your purchases, payments, returns, and exchanges.
- To Communicate With You: To send you order confirmations, shipping updates, and customer service responses.
- To Improve Our Website & Services: To understand how users interact with our website, allowing us to improve our products, services, and user experience.
- For Marketing and Advertising: To send you promotional emails about new products, special offers, and other updates, but only if you have given us your consent. You can opt-out of these communications at any time.
- For Security and Fraud Prevention: To protect our website and our users from fraud, security threats, and other malicious activity.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
- Service Providers: We share your information with trusted third-party vendors who assist us in operating our website, conducting our business, and servicing you (e.g., payment processors, shipping companies, and email marketing platforms). These parties are obligated to keep your information confidential.
- Legal Obligations: We may disclose information where required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.
4. Payment Processing
All payment transactions are processed through secure, PCI-DSS compliant payment gateways. Your sensitive payment information (like credit card numbers) is encrypted and handled directly by these third-party processors. We do not store your full credit card details on our servers.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal or accounting obligations.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
- Access and Correction: You can access and update your personal information through your account settings on our website.
- Marketing Communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any email we send.
- Cookies: You can set your web browser to refuse cookies or to alert you when cookies are being sent.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use standard security protocols and work with reputable partners. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
9. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the website after any change signifies your acceptance of the new terms.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Tattvag
Email: privacy@tattvag.com or support@tattvag.com
Address: Gujarat, India